Streamlining Invoice Dispute Resolution with Generative AI Technology

SAP Business Network has introduced a new feature that uses generative AI to classify and categorize comments from buyer systems and users, making it clearer to suppliers why their invoices were rejected. The feature summarizes and categorizes rejection reasons, allowing suppliers to view the classified output on the invoice details page. This helps suppliers identify and avoid recurring issues. The feature is disabled by default and must be enabled by supplier administrators.

SAP Business Network has recently introduced a new feature that leverages generative AI to classify and categorize comments from buyer systems and users. This feature aims to provide clearer insights to suppliers on why their invoices were rejected, thereby helping them identify and avoid recurring issues. The new functionality summarizes and categorizes rejection reasons, which suppliers can view directly on the invoice details page. This feature is disabled by default and must be enabled by supplier administrators.

The integration of generative AI into the SAP Business Network enhances the platform's capabilities, making it more user-friendly and efficient for suppliers. By automatically categorizing comments, the system reduces the time and effort required for manual classification, potentially improving the overall supplier experience. This new feature is part of SAP's broader strategy to incorporate AI into its enterprise solutions, as highlighted in their SAP Business AI licensing FAQ [1].

Capgemini, a French IT services giant, has also been investing heavily in AI technologies, with a focus on generative and agentic AI. Despite a 13% drop in net profit in the first half of 2025, Capgemini's AI bookings rose by 7%, indicating strong investor confidence in the company's AI strategy [2]. This trend suggests that enterprises are increasingly recognizing the value of AI in driving operational efficiency and improving customer experiences.

The new feature on the SAP Business Network aligns with this broader trend, demonstrating SAP's commitment to leveraging AI to provide measurable value to its customers. As AI continues to evolve, such innovations are likely to become more common, further transforming the way businesses operate and interact with their suppliers.

References:
[1] https://nttdata-solutions.com/us/blog/sap-business-ai-licensing-faq/
[2] https://theoutpost.ai/news-story/capgemini-s-ai-strategy-boosts-bookings-despite-profit-dip-in-h1-2025-18429/