SECURITAS Embraces Autonomous AI Cash Collection Agent Aimie for Enhanced Finance Performance

SECURITAS, a global leader in Private Security Services Industry, has introduced Aimie, the world's first autonomous AI Cash Collection Agent. Developed by Sidetrade, Aimie engages customers directly, qualifies invoices, and optimizes Order-to-cash strategies autonomously. Aimie is a teammate who manages cash collection and brings contextual intelligence to every interaction, driving measurable gains in cash flow and reducing manual workload. By embracing agentic AI, SECURITAS joins a growing group of enterprises that gain a structural advantage in financial execution.

SECURITAS, a global leader in the Private Security Services Industry, has introduced Aimie, the world's first autonomous AI Cash Collection Agent. Developed by Sidetrade, Aimie engages customers directly, qualifies invoices, and optimizes Order-to-cash strategies autonomously. Aimie is a teammate that manages cash collection and brings contextual intelligence to every interaction, driving measurable gains in cash flow and reducing manual workload. By embracing agentic AI, SECURITAS joins a growing group of enterprises that gain a structural advantage in financial execution.

Aimie leverages advanced AI capabilities to automate repetitive tasks and improve operational efficiency. According to NVIDIA’s latest State of AI in Financial Services report [1], more than 90% of respondents reported a positive impact on their organization’s revenue from AI. This aligns with SECURITAS' goal of enhancing customer experience and operational performance through AI.

The AI agent is designed to handle customer inquiries, qualify invoices, and provide next steps for dispute resolution and know-your-customer updates. This automation reduces operational costs and minimizes human errors, allowing employees to focus on higher-level tasks. Aimie also ensures 24/7 availability, scaling support and enhancing customer satisfaction [1].

In addition to customer service, Aimie plays a crucial role in fraud detection. The State of AI report highlighted that out of 20 use cases, cybersecurity experienced the highest growth over the last year, with more than a third of respondents now assessing or investing in AI for cybersecurity [2]. Aimie can monitor transaction patterns in real time, learn from new types of fraud, and take immediate action by alerting compliance teams or freezing suspicious accounts.

By integrating AI into its cash collection processes, SECURITAS demonstrates its commitment to innovation and efficiency. The use of AI agents in financial services is rapidly growing, with customer service-related use of generative AI more than doubling in the last year, rising from 25% to 60% [1]. SECURITAS' adoption of Aimie positions it at the forefront of this technological trend, setting a new standard for cash collection and financial management.

References:
[1] https://blogs.nvidia.com/blog/financial-services-agentic-ai/
[2] https://research.aimultiple.com/agentic-ai-cybersecurity/