Ryanair Tops Complaints List, Faulty Goods and Poor Online Shopping Experiences Also Noted.

Ryanair was the most complained-about company to Ireland's consumer watchdog in the first half of 2025, with 319 complaints, followed by Eir and Sky. Consumers contacted the Competition and Consumer Protection Commission about faulty goods, poor online shopping experiences, and botched home improvements, with the average amount of money at stake over €6,000. Ticketmaster's ranking improved, with only 117 complaints, compared to over 600 in 2024.

Ryanair was the most complained-about company to Ireland's consumer watchdog in the first half of 2025, according to a recent report by the Competition and Consumer Protection Commission (CCPC). The airline received 319 complaints, followed by Eir with 241 and Sky with 219. These complaints, along with issues related to faulty goods, poor online shopping experiences, and botched home improvements, highlight the ongoing challenges consumers face in the Irish market.

The CCPC report, released on Tuesday, indicates that consumers contacted the commission about a wide range of issues, with the average amount of money at stake exceeding €6,000. The sectors most complained about included vehicles and transport, followed by home building and improvements. The average spend on these products and services was €6,400, with a total of €56 million reported in the first six months of 2025.

Notably, Ticketmaster's ranking improved significantly, with only 117 complaints recorded in the first half of 2025, down from over 600 in 2024. This improvement is attributed to a decrease in complaints related to the dynamic ticket pricing model used for last year's Oasis concerts in Croke Park.

The CCPC's director of communication, Grainne Griffin, emphasized the importance of consumer contacts in identifying rogue traders and targeting enforcement efforts. She also highlighted the need for more transparency in the home-buying process and the establishment of a State-backed online car history portal.

The report underscores the importance of consumer protection and the need for businesses to address these issues effectively. As the Irish market continues to evolve, it will be crucial for companies to prioritize consumer satisfaction and adhere to regulatory standards to maintain trust and confidence.

References:
[1] https://www.irishtimes.com/business/2025/08/19/ryanair-most-complained-about-company-to-consumer-watchdog-in-first-half-of-2025/
[2] https://www.nbcnews.com/business/business-news/ticketmaster-reseller-sued-over-illegal-ticket-buying-scheme-rcna225726