RingCentral AIR Expands to All Phone Systems and Adds New Features.

RingCentral announced new capabilities for its AI Receptionist (AIR), an AI-powered call handling system, including appointment booking with Google Calendar and Microsoft Outlook, and expanded language support. AIR Everywhere, a standalone version of AIR, is now available for all third-party telephony systems. AIR has seen significant traction in industries such as healthcare, professional services, and retail, with businesses like Axis Integrated Mental Health reporting a 60% increase in new patient intakes and $1.7 million in additional revenue.

RingCentral has announced significant enhancements to its AI Receptionist (AIR) service, including the ability to book appointments with Google Calendar and Microsoft Outlook, as well as expanded language support. These updates come as the company aims to cater to a broader range of businesses and industries.

The new capabilities of AIR Everywhere, a standalone version of AIR, are now available for all third-party telephony systems. This makes the service more accessible to businesses that do not use RingCentral's proprietary system. The expanded language support enables AIR to interact with customers in English (US, UK, AUS), Spanish, and French (European and Canadian), further enhancing its ability to serve diverse customer bases.

AIR has already demonstrated its value in various industries. For instance, Axis Integrated Mental Health reported a 60% increase in new patient intakes and an additional $1.7 million in revenue after implementing AIR [1]. The service's ability to handle routine inquiries, schedule appointments, and route calls efficiently has proven to be a significant asset for businesses in healthcare, professional services, and retail.

The new features are designed to streamline appointment booking and improve customer service. By integrating with popular calendar systems, AIR can automatically schedule appointments and send confirmations, reducing the need for manual follow-ups. The expanded language support ensures that customers can receive assistance in their preferred language, enhancing the overall customer experience.

RingCentral's AI Receptionist has been built on a secure and reliable platform, ensuring data privacy and security. The service is designed to be user-friendly, with no technical expertise required for setup. The intuitive dashboard allows businesses to customize greetings, upload business knowledge bases, and configure call routing rules easily.

The AI Receptionist's performance can be monitored through comprehensive analytics and detailed call metrics. This data helps businesses optimize their AI call answering's performance and improve customer service delivery. RingCentral has also committed to ethical AI practices, testing for potential bias and undesirable outputs, and ensuring the accessibility of the tools across various demographics [2].

As the demand for AI-driven solutions continues to grow, RingCentral's AI Receptionist is positioned to play a significant role in transforming business communications. The new features and expanded language support are likely to attract more businesses, particularly those in industries where effective communication is critical.

References:
[1] https://www.ringcentral.com/ai-receptionist.html
[2] https://www.ringcentral.com/ai-receptionist.html