RingCentral's AI Receptionist (AIR) Now Available for Over 2,000 Businesses

RingCentral has announced the general availability of its AI Receptionist, an AI phone agent that uses generative AI to automate inbound calls and boost engagement. The feature serves over 2,000 organizations and includes Spanish language support, call analytics, and multi-location support. It enables businesses to transform what was once a cost center into a source of business growth.

Belmont, Calif., June 19, 2025 — RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, has announced the general availability of its AI Receptionist™ (AIR), an AI phone agent designed to automate inbound calls and enhance customer engagement. The AI Receptionist now serves over 2,000 organizations, marking a significant milestone in how businesses manage front-office communications.

The AI Receptionist leverages generative AI to automatically answer customer questions and transfer callers to the appropriate departments, ensuring a seamless and efficient customer experience. Key features of the AI Receptionist include:

- Instant Activation: The AI Receptionist can be set up in minutes, requiring no IT support and allowing for easy customization by any team member.
- Custom Greetings and Voice Personas: Businesses can select the voice and caller experience that best represents their brand.
- Automate Routine Calls: The AI Receptionist provides accurate responses to common questions, company details, and blocks spam calls.
- Name-Based and Context-Driven Call Transfers: It eliminates friction in reaching the right contact, including expanded transfers to external numbers outside the business phone system.
- SMS Messaging: The AI Receptionist can confirm appointments and send links, eliminating the need for manual follow-up.
- Call Analytics and Insights: Businesses can track common questions that cause transfers, update answers with one click, and monitor resolution rates and cost savings.
- Multi-Location Support: The AI Receptionist routes calls and text information based on location-specific settings, ensuring a consistent customer experience across all branches.
- Spanish Language Support (Beta): The AI Receptionist can handle calls in Spanish with natural conversation flow, setting up Spanish-only or dual-language modes.

Kira Makagon, President and COO of RingCentral, commented, "Think of RingCentral AI Receptionist as providing a Voice AI Agent that is always-on, trainable, and fluent in the nuances of your business. It adapts over time, handles common questions, and ensures that no opportunity is missed. AI Receptionist empowers organizations to reimagine inbound voice calls as a strategic, revenue-generating channel—transforming what was once a cost center into a source of business growth."

The AI Receptionist is priced at $39 per license, including 100 minutes of use, with additional minutes available through flexible 100-minute bundles. This pricing model makes AI-powered voice automation accessible to businesses of all sizes, delivering significant cost savings and operational efficiencies.

References:
[1] https://www.businesswire.com/news/home/20250630459705/en/RingCentral-Announces-General-Availability-of-AI-Receptionist-AIR
[2] https://www.stocktitan.net/news/RNG/ring-central-announces-general-availability-of-ai-receptionist-rpq9fqjrdpun.html