Recognizing User Types in ServiceNow: The 'Identity Type' Field

ServiceNow has introduced a new field called "Identity Type" that differentiates users based on their type, including AI-agents, regular humans, and service accounts. This field is read-only by default and can be displayed on the User record or on the form. The field has three possible values: "Machine", "Human", and "AI Agent". This differentiation can be useful for controlling access and reporting on users.

ServiceNow, a leading provider of AI-driven business transformation solutions, has recently introduced a new field called "Identity Type" to its platform. This field differentiates users based on their type, including AI agents, regular humans, and service accounts. The new feature is designed to enhance user management and control, as well as facilitate reporting on users.

The "Identity Type" field is read-only by default and can be displayed on the User record or on the form. It has three possible values: "Machine," "Human," and "AI Agent." This differentiation is particularly useful for controlling access and generating reports that provide insights into user activity and behavior.

ServiceNow's introduction of the "Identity Type" field comes at a time when enterprises are increasingly adopting AI and automation to streamline operations and improve efficiency. According to a report by IDC, around 42% of organizations in the UAE believe that AI will help drive automation initiatives and menial tasks such as document extraction and data entry will be done by machines PRESSR: ServiceNow showcases the future of enterprise AI at GITEX Global 2025^[1].

The new feature aligns with ServiceNow's ongoing efforts to simplify and enhance enterprise operations through AI. The company has been making significant strides in the region, with strong strategic engagements with regional government entities, partners, and enterprises across various sectors. ServiceNow's expanded presence at GITEX Global 2025 further underscores its growing impact in the region PRESSR: ServiceNow showcases the future of enterprise AI at GITEX Global 2025^[1].

For more information about ServiceNow's AI innovations and regional impact, visit ServiceNow at Hall 3, Stand H3-B30 at GITEX GLOBAL 2025.