Quadient's Locker Usage Surges in Multifamily and Higher Education

Quadient, a global automation platform powering secure and sustainable business connections, has reported strong year-end locker usage growth in multifamily and higher education campuses across North America. The company's Parcel Pending by Quadient locker network saw a 16% year-over-year increase in total package volume across these sectors in the last three months of 2024, outpacing the installed base growth. Universities, in particular, showed robust momentum with a 23% year-over-year growth in package volume.

This surge in locker usage can be attributed to several factors:

1. Increasing e-commerce adoption: The rise in online shopping, accelerated by the global pandemic, has led to a significant increase in package deliveries on university campuses and in multifamily housing communities. This trend is expected to continue, with e-commerce sales projected to reach $7.4 trillion globally by 2025 (Statista, 2021).
2. Growing demand for secure and convenient package management: Universities and multifamily property managers are looking for ways to enhance convenience, security, and operations while meeting the evolving expectations of students, residents, and staff. Quadient's smart locker solutions address these needs by providing a secure, touchless, and 24/7 self-service pick-up experience.
3. Expansion of locker usage beyond parcel delivery: Universities are increasingly leveraging Quadient smart lockers for academic materials, equipment, mail, and food pantry orders. This diversification of locker usage contributes to the growth in package volume and creates new revenue streams for Quadient.
4. Strong adoption by new customers: The usage of Quadient's locker solutions in the U.S. continues to grow, with 10 million parcels processed in the third quarter of 2021, an 18% increase over the third quarter of 2020. This demonstrates the value of Quadient's solutions in new consumer behaviors accelerated by the global pandemic.

To capitalize on these trends in the future, Quadient can:

1. Invest in innovation: Continuously develop new features and technologies that address the evolving needs of universities and other customers, such as the Parcel Pending PLUS solution unveiled at the Apartmentalize conference.
2. Expand its open network technology: Offer an open network technology that is open to all retailers, carriers, last-mile delivery operators, or e-commerce players, allowing for shared usage among players at an international level. This approach has been a key differentiator driving strong new partnerships in different segments.
3. Strengthen partnerships: Form strategic alliances with major carriers, national retail networks, and universities to secure new partnerships and rapidly lead to successful locker adoption and usage, as seen in France and the UK.
4. Enter new markets: Explore opportunities in new markets, such as the UK and France, to grow its multifamily parcel locker solutions business and tap into the increasing demand for secure package management in residential communities.

By focusing on these strategies, Quadient can continue to grow its package volume and maintain its position as a global leader in parcel locker solutions.