J.D. Power Study Highlights Importance of Strong Value Proposition in Wireless Carrier Satisfaction

J.D. Power has released its inaugural U.S. Wireless Carrier Satisfaction Study, examining customer experiences with wireless carriers. T-Mobile ranks highest in the mobile network operators—postpaid and prepaid segments, while Consumer Cellular and Mint Mobile lead their respective mobile virtual network operators—postpaid and prepaid segments. The study evaluates performance across eight key dimensions, including value for price paid, quality of service, and customer service.