J.D. Power Finds Business Wireless Satisfaction Improves in 2025 with AT&T and T-Mobile Leading Their Respective Segments.

Business wireless satisfaction has improved in 2025, with a 19-point increase in cost of service and a 17-point increase in offerings and promotions. T-Mobile ranks highest in the medium business segment, while AT&T ranks highest in the small business segment. The study measures satisfaction across six factors for small businesses and seven factors for medium businesses.