Planisware's AI CAB: Driving Innovation in Strategic Portfolio Management

Planisware, a leading B2B provider of SaaS in the rapidly growing Project Economy market, has announced the formation of its New Customer Advisory Board (CAB) dedicated to Artificial Intelligence (AI). This initiative underscores Planisware's commitment to fostering innovation and collaboration directly with its customers.

At its recent Exchange24 user conference in Philadelphia, Planisware's customer base expressed overwhelming interest in the potential of AI for strategic portfolio management. Attendees shared how they are already using AI to enhance project delivery, streamline decision-making, and improve business outcomes. Leveraging its pioneering position in the field, Planisware is uniquely positioned to lead this innovation, given its extensive experience and leadership in the strategic portfolio management market.

The AI CAB aims to serve as a dynamic platform for collaborative development, aligning Planisware's technical advancements closely with the business needs of its customers. Members of this elite board will have the unique opportunity to directly influence the expansion of Planisware's AI capabilities, providing strategic feedback to ensure they are perfectly tailored to support real-world business objectives. Members will also gain early access to the latest Planisware innovations, keeping them at the forefront of the rapidly evolving AI landscape.

The AI CAB is in its early days, with 22 members' use cases largely covering forecasting, portfolio optimization, integrations with AI chatbots, data entry, and onboarding augmentation. With members' collective expertise and insights, Planisware is confident that its solutions will not only meet but exceed the strategic needs of its customers and the market, ensuring its innovations inform the future of AI.

As Planisware continues to grow and expand its AI capabilities, the AI CAB's input will shape its AI integration strategy for existing products. New AI-driven features or products can be expected as a result of the AI CAB's influence, further enhancing Planisware's competitive advantage in the market. However, Planisware may face challenges in balancing the AI CAB's input with its own strategic vision, requiring careful consideration and communication between the company and its customers.

Planisware will track and evaluate the alignment of AI CAB recommendations with real-world business objectives by monitoring the impact of AI-driven innovations on customer satisfaction and retention. Metrics such as customer net promoter scores (NPS), customer satisfaction (CSAT), and churn rates will be used to assess the effectiveness of AI CAB-driven innovations. Additionally, Planisware will measure the ROI of AI CAB investments, considering both direct and indirect benefits, such as increased customer loyalty and market share.

Planisware will also evaluate the effectiveness of AI CAB in fostering collaboration and innovation between Planisware and its customers using KPIs such as the number of AI CAB-driven innovations implemented, customer engagement with AI CAB initiatives, and the overall satisfaction of AI CAB members.

In conclusion, Planisware's AI CAB is a strategic move that will drive innovation in strategic portfolio management and enhance Planisware's competitive advantage in the market. By aligning its technical advancements with the business needs of its customers, Planisware is poised to lead the way in AI-driven portfolio management solutions.