Pega Named Leader in Real-Time Interaction Management Software by Forrester Research

Pega has been named a Leader in The Forrester Wave™: Real-Time Interaction Management Software (RTIMS) report, Q4 2025. Pega earned top scores in both the 'Current Offering' and 'Strategy' categories, and received the highest scores possible in 25 of the 28 total evaluation criteria. The report praises Pega's Customer Decision Hub and Customer Engagement Blueprint, highlighting their capabilities in cross-functional decisioning, real-time AI model execution, and customer value realization. Forrester concludes that Pega is the top choice for enterprises seeking to supercharge their customer-obsessed growth engines with NBA and NBX decisioning capabilities.