Pega Named Leader in Digital Process Automation Platforms by Forrester Research

Pegasystems has been named a Leader in The Forrester Wave: Digital Process Automation Platforms, Q3 2025. The company received the highest scores in both the current offering and strategy categories. Pega emphasizes its "center-out mission" for journey orchestration with AI decisioning and received high scores for its vision and roadmap. The Forrester report highlights Pega's strength in orchestrating complex workflows and its top-notch process modeling tools.

Pegasystems Inc. (NASDAQ: PEGA), known for its enterprise AI decisioning and workflow automation solutions, has been named a Leader in The Forrester Wave™: Digital Process Automation Platforms, Q3 2025 [1]. The company received the highest scores in both the current offering and strategy categories, underscoring its strong position in the market.

The report highlights Pega's "center-out mission" for journey orchestration, which focuses on AI decisioning and a "Build for Change" architecture. Pega's Pega Infinity™ suite, which includes Pega Platform™ and Pega Blueprint™, was praised for its sophisticated use cases, superior DPA governance, and advanced AI agent design. The Forrester report also notes that Pega's solutions are well-suited for enterprises with sophisticated transformation goals, particularly those focusing on customer-facing AI agents.

Don Schuerman, CTO of Pega, commented on the recognition, "Enterprises are at a technology crossroads, and transforming legacy systems is no longer optional to keep pace with today’s fast-moving business demands. Automation is a critical component of that transformation, helping organizations uncover inefficiencies and reimagine processes with speed and intelligence. At Pega, we’re building agentic solutions that not only streamline operations but also empower teams to work smarter. This recognition from Forrester helps support our commitment to driving meaningful change for clients."

This recognition comes on the heels of several other analyst recognitions for Pega, including being named a Leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2025 [2], Gartner Magic Quadrant for Process Mining Platforms 2025 [3], and Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024 [4]. These recognitions underscore Pega's leadership in the digital transformation and automation spaces.

References:
[1] https://www.businesswire.com/news/home/20250819398285/en/Pega-Named-a-Leader-in-Digital-Process-Automation-Platforms-by-Independent-Research-Firm
[2] https://www.stocktitan.net/news/PEGA/pega-recognized-by-gartner-in-2025-critical-capabilities-for-sales-to4oc1rleb2m.html