Optus Fails to Execute Service Upgrade, Linked to Two Deaths, and Urgent Action Needed to Prevent Future Disruptions.

Optus has been slapped with 21 recommendations following a Triple Zero outage linked to two deaths. The telco failed to adequately execute a service upgrade on September 18, 2025. The report by experienced executive Kerry Schott reveals numerous errors by Optus, including the use of the word "urgent" to emphasize the need for further work. The outage affected 605 callers, with most experiencing silence on the phone. The report suggests a technology mismatch between modern mobile networks and the Triple Zero service may have contributed to the issue.