Optimizing Amazon Connect Costs with the Cost Insight Dashboard: A Powerful Tool for Contact Center Leaders

Amazon Connect Cost Insight Dashboard provides a comprehensive cost analysis tool for contact center optimization, enabling leaders to identify efficiency opportunities and make informed decisions. It tracks monthly spending trends, breaks down costs by service components, and analyzes telephony expenses across countries and call directions. The dashboard offers six essential views for cost analysis, including an overview, contact center, Amazon Connect, telecom, and daily usage. The solution architecture uses AWS services to transform billing data into accessible insights.