Nu Holdings: La “Tesis del Rodillo” y el Valor Justo

Nu Holdings (NYSE: NU) has emerged as a defining case study in the power of data-driven ecosystems and asset-light business models. As Latin America's largest digital bank, the company's ability to scale customer acquisition, leverage AI for hyper-personalization, and convert low-cost operations into high-margin revenue streams has positioned it as a compelling long-term investment. With a recent valuation suggesting a 55% upside from its April 2025 price, the question is no longer whether Nu Holdings can grow-but whether its current valuation reflects the full potential of its flywheel-driven value creation.

The Financials: A High-Growth, High-Efficiency Engine

Nu's Q3 2025 results underscore its financial durability. The company added 4.3 million net customers, bringing its global total to 127 million, with Brazil accounting for 110.1 million of these users- over 60% of the country's adult population. This scale has translated into robust revenue growth: Q3 2025 revenues hit $4.2 billion, a 39% year-over-year increase, while net income rose 39% to $783 million. The efficiency ratio improved to 27.7%, reflecting Nu's ability to scale without sacrificing profitability.

What stands out is Nu's gross profit margin of 43.5%, driven by a 32% YoY increase in gross profit to $1.8 billion. This margin is underpinned by Nu's asset-light model, which eliminates the overhead of physical branches and relies on digital infrastructure. The company's cost-to-serve per active customer is as low as $0.70, while its average revenue per active customer (ARPAC) reached $13.40 in Q3 2025-a 20% YoY increase. This 16-to-1 monetization-to-cost ratio is a structural advantage, enabling Nu to reinvest heavily in AI and innovation.

The Flywheel: Data, AI, and Customer Loyalty

Nu's flywheel model is a self-reinforcing cycle of data generation, AI-driven personalization, and customer retention. With an 83.2% customer activity rate and a Net Promoter Score (NPS) of 90 in Brazil, Nu has cultivated a base of highly engaged users. This engagement generates a continuous stream of high-quality data, which fuels its AI models. For instance, proprietary tools like nuFormer analyze customer behavior to refine credit scoring, fraud detection, and product offerings.

The flywheel's mechanics are clear: more customers → more data → better AI → better customer experience → more customers. This dynamic is amplified by Nu's focus on financial inclusion. By targeting unbanked populations in Brazil, Mexico, and Colombia, Nu has built a unique dataset that includes behavioral patterns from low-income users-a demographic often excluded from traditional banking systems. This data moat strengthens its ability to price risk accurately and expand into new markets.

Nu's AI-first strategy is not just about optimization; it's about redefining customer relationships. For example, its integration of foundation models into operations allows for real-time personalization, such as tailored credit offers and dynamic pricing. This approach has already driven a 20% YoY increase in ARPAC, with projections suggesting ARPU could nearly triple from $101 in 2024 to $285 by 2034.

Valuation and Long-Term Potential

Despite its strong financials, Nu's valuation remains compelling. A recent analysis by The Wolf of Harcourt Street estimated Nu's fair value at $15.46 per share, implying a 55% upside from its April 2025 price. This valuation is supported by Nu's projected 20% revenue CAGR from 2024 to 2034 and improving net income margins. The company's liquidity and credit portfolio- $38.8 billion in deposits and $30.4 billion in loans-further reinforce its ability to fund growth without diluting shareholder value.

Critically, Nu's valuation accounts for its long-term scalability. Its AI-driven ecosystem reduces marginal costs as it scales, creating a compounding effect. For instance, the cost to serve per customer remains flat at $0.70, while ARPAC grows with improved AI models. This dynamic suggests Nu's margins will continue to expand, even as it invests in new markets like the U.S. and acquires a small bank to gain formal banking licenses in Mexico and Colombia.

Risks and Considerations

Nu's flywheel is not without risks. Regulatory complexity in new markets and macroeconomic volatility in Latin America could slow growth. Additionally, the company's reliance on AI models exposes it to potential data privacy concerns or algorithmic biases. However, Nu's leadership in AI research- evidenced by its acquisition of Hyperplane and development of proprietary models-positions it to mitigate these risks through continuous innovation.

Conclusion: A Flywheel at Fair Value

Nu Holdings' asset-light model and data-driven ecosystem create a durable competitive advantage. Its ability to convert low-cost operations into high-margin revenue, combined with a flywheel that scales with customer engagement, makes it a rare long-term growth story. While risks exist, the company's financial strength, AI moat, and valuation suggest it is undervalued relative to its long-term potential. For investors seeking exposure to the future of digital banking, Nu Holdings offers a compelling thesis: a flywheel at fair value.