NICE Ltd Launches AI-Driven Solution for Emergency Communications Centers to Enhance Efficiency and Retention

NICE Ltd has launched NICE Inform AI, a solution to enhance Emergency Communications Centers (ECCs) operations through AI-driven transcription and search capabilities. The innovation aims to improve productivity, emergency response, and employee retention. Key features include automatic call transcription, incident reconstruction, call categorization, and facilitation of internal investigations. The solution will be demonstrated at the NENA 2025 Conference & Expo in Long Beach, CA. The launch represents a strategic move to strengthen NICE Ltd's position in the public safety sector.

NICE Ltd. (Nasdaq: NICE) has announced the launch of NICE Inform AI, a groundbreaking solution designed to enhance the operations of Emergency Communications Centers (ECCs) through AI-driven transcription and search capabilities. This innovation aims to improve productivity, emergency response, and employee retention, addressing significant challenges faced by ECCs worldwide.

NiCE Inform AI provides ECCs with advanced AI and automation features, including automatic call transcription, incident reconstruction, call categorization, and facilitation of internal investigations. These capabilities enable supervisors to gain timely insights, reconstruct incidents more thoroughly, and ensure accurate Computer-Aided Dispatch (CAD) incident coding. The solution will be demonstrated at the NENA 2025 Conference & Expo in Long Beach, CA, from June 21-26.

The launch of NICE Inform AI represents a strategic move by NICE Ltd. to strengthen its position in the public safety sector. The company has over 3,000 customers and 30 years of experience, providing digital transformation solutions to public safety and criminal justice agencies. NiCE Inform AI is the latest enhancement to NiCE’s incident information management solution, combining holistic capture and analysis of incident information with automated solutions for incident reconstruction and quality assurance.

The AI-driven capabilities of NiCE Inform AI are expected to significantly improve the efficiency and effectiveness of ECCs by automating manual tasks, such as incident reconstruction and Quality Assurance. This allows supervisors to spend more time supporting staff and improving operations, leading to better retention. Additionally, the solution enables ECCs to automatically categorize calls based on spoken words, facilitating targeted quality assurance and internal investigations.

NICE Ltd. has been transforming the world with AI that puts people first, empowering individuals and organizations to innovate and act. The company's platforms are widely adopted across industries, connecting people, systems, and workflows to work smarter at scale. NiCE Public Safety & Justice, a division of NICE Ltd., helps public safety and criminal justice agencies digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster.

NICE Ltd. will host an educational webinar, "How AI is Transforming Emergency Communications," to highlight and demonstrate the capabilities of NiCE Inform AI on Wednesday, July 9 at 12pm ET. Interested parties can email PSInfo@NICE.com for more information or register here.

References:
[1] https://www.nice.com/press-releases/nice-unveils-nice-inform-ai-for-emergency-communications-centers
[2] https://finance.yahoo.com/news/nice-unveils-nice-inform-ai-120000665.html