NiCE Announces International Partner Winners for 2025 Partner Summit, Expanding CXone Mpower's Global Reach

NiCE announced its International Partner of the Year winners at its 2025 Partner Summit, recognizing partners who helped organizations in APAC and EMEA realize the benefits of AI and automation in customer service. Winners included SVL Business Solutions, Optus Enterprise Solutions, Natilik, and others, who excelled in various categories such as strategic wins, customer success, and AI platform adoption. The awards reaffirmed NiCE's partner-first strategy and commitment to increased investment in its global ecosystem.

NiCE (NASDAQ: NICE), a global leader in AI-powered customer service automation, announced its 2025 International Partner of the Year winners at its Partner Summit events held in Croatia and Thailand. These partners have played a pivotal role in helping organizations in APAC and EMEA realize the benefits of AI and automation within customer service.

The winners were recognized across several categories, including strategic wins, customer success, and AI platform adoption. Notable winners include:

- UK&I Partner of the Year: SVL Business Solutions Limited, celebrated for a 23-year partnership marked by strategic wins, customer success, and AI platform adoption across the region [1].
- APAC Partner of the Year: Optus Enterprise Solutions, an exemplary partner recognized for exceptional performance, market leadership, and highest bookings across categories including CXone Mpower and customer service automation [1].
- Disruptor Partner of the Year: Natilik, a bold newcomer transforming NiCE’s enterprise approach in EMEA with visionary execution [1].
- Game Changer Partner of the Year: Cirrus, a digital and AI go-getter that built a 20+ strong CXone Mpower team and secured four new logos in less than six months [1].
- APAC Rookie Partner of the Year: Singtel Telecommunications Limited, a 2024 partnership that achieved rapid success within the first 12 months [1].
- APAC Rising Star Partner of the Year: NTT DATA, a fast mover that secured the largest year-over-year booking growth in the region [1].
- European Partner of the Year: CCT Solutions, known for smooth migrations, customer focus, and the successful delivery of a sovereign cloud project in a regulated market [1].

Darren Rushworth, President of NiCE International, underscored the company's commitment to its partner-first strategy and increased investment in its global ecosystem. He stated, “At the 2025 International Partner Summits, we reaffirmed our dedication to innovation, expertise, and dedication needed to help customers achieve service excellence, accelerate time to value, and adopt AI-driven automation.”

NiCE’s AI-powered platforms are widely adopted across industries, connecting people, systems, and workflows to work smarter at scale. The company’s platforms are trusted by organizations worldwide, delivering proven measurable outcomes.

References:
[1] https://www.businesswire.com/news/home/20250605134102/en/NiCE-Announces-International-Partner-of-the-Year-Winners-at-its-2025-Partner-Summit-Broadening-CXone-Mpowers-Global-Reach