NICE Ltd. to Acquire Cognigy GmbH for Approximately $955 Million

NICE Ltd. has agreed to acquire Cognigy GmbH from Eurazeo SE and others in a transaction valued at approximately $955 million. The deal will be financed using funds on-hand, and is subject to customary closing conditions, including regulatory approvals. The acquisition is expected to close in Q4 2025, and NICE's board of directors has unanimously approved the agreement.

NICE Ltd. (NASDAQ: NICE) has agreed to acquire Cognigy GmbH from Eurazeo SE and others in a transaction valued at approximately $955 million. The acquisition will integrate NICE’s CXone Mpower platform with Cognigy's AI capabilities, aiming to enhance AI-driven customer service. The deal is set to close in the fourth quarter of 2025, subject to customary closing conditions and regulatory approvals. NICE’s Board of Directors has unanimously approved the agreement.

The acquisition of Cognigy, a leader in conversational and agentic AI, will enable NICE to accelerate its AI innovation agenda and set a new standard for customer experience in the AI era. Cognigy's platform, Cognigy.AI, allows enterprises to deploy AI agents that deliver human-like service in over 100 languages across multiple channels. The company serves major brands including Mercedes-Benz, Nestlé, and Lufthansa Group, and is expected to achieve approximately 80% estimated ARR growth in 2026.

The transaction includes a $50 million time-bound holdback, consisting of $25 million in cash and 158,000 American Depositary Shares, and will be financed with funds on-hand. Wall Street analysts forecast an average target price of $209.82 for NICE Ltd. (NICE, Financial), with an average brokerage recommendation of "Outperform" from 18 brokerage firms [1].

References:
[1] https://www.gurufocus.com/news/3007747/nice-nice-to-acquire-cognigy-for-enhanced-aidriven-customer-service