Moody's Revolutionizes Change Management with Serverless Architecture, Achieving 83% Reduction in Change Ticket Turnaround Time

Moody's transformed their CreditLens change management platform using serverless architecture, reducing change ticket turnaround time by 83% and saving 180 hours of manual operational efforts per month. The solution integrated AWS Serverless services with Jira and Jenkins pipelines, providing advanced change scheduling, pipeline stability, and detailed tracing capabilities. The transformation has improved team collaboration and value delivery, and serves as a practical guide for organizations seeking similar improvements.