Microsoft's Consumer AI Chatbot Struggles to Keep Up with OpenAI's ChatGPT

Microsoft's consumer AI chatbot, Copilot, faces challenges in competing with market leader ChatGPT from OpenAI. Despite its personable and intuitive design, users encounter technical glitches, factual errors, and limited functionality outside of the chat screen. Microsoft's AI unit built the bot to pull off fluid conversations, but it lags behind ChatGPT in terms of mobile app usage, with only around 100 million monthly active users on smartphones.

Microsoft's consumer AI chatbot, Copilot, has been facing several challenges in its bid to compete with market leader ChatGPT from OpenAI. Despite its personable and intuitive design, users have reported technical glitches, factual errors, and limited functionality outside of the chat screen. Microsoft's AI unit built the bot to facilitate fluid conversations, but it lags behind ChatGPT in terms of mobile app usage, with only around 100 million monthly active users on smartphones [1].

Copilot's integration within Microsoft 365 (Word, Excel, Teams) and its coding support via Codex have been its strengths. However, its reliance on the Microsoft ecosystem limits its versatility, making it less accessible to users outside this environment. Additionally, the cost of a Microsoft 365 subscription ($30/user/month for Copilot) or GitHub Copilot Pro ($10/month) can be a barrier for individual users [1].

ChatGPT, on the other hand, offers a broader range of functionalities, including multimodal capabilities, custom GPTs, and seamless integration with other platforms. Its versatility and accessibility, with a free tier and a $20/month Plus plan, have made it a preferred choice for many users. OpenAI's continuous updates and strong user base of 300 million weekly active users have positioned ChatGPT as the market leader [2].

Microsoft's Copilot is best suited for enterprises and developers who heavily rely on Microsoft 365 and need seamless automation and coding support. However, for general users and those seeking a more versatile AI tool, ChatGPT remains the more practical choice.

As the AI landscape continues to evolve, companies like Microsoft and OpenAI must focus on addressing user pain points and enhancing their offerings to stay competitive. Microsoft's Copilot has the potential to grow, but it will need to overcome its current limitations to challenge ChatGPT's dominance.

References:
[1] https://www.linkedin.com/pulse/chatgpt-vs-grok-gemini-copilot-deepseek-strengths-best-ragasajo-tvpje
[2] https://bitcoinworld.co.in/chatgpt-ai-chatbot-updates-2/