Maybank and Microsoft Partner for RM1bil Digital Transformation Deal

Malayan Banking Bhd (Maybank) has partnered with Microsoft to drive digital transformation, adopting Microsoft's collaboration suite, cloud, AI, and security capabilities in a RM1bil, five-year deal. Maybank will upgrade to Microsoft 365, adopt Azure as its main cloud platform, and empower 44,000 employees with AI-powered capabilities via Microsoft 365 Copilot. The partnership aims to enhance customer experience, efficiency, and effectiveness, while establishing a Centre of Excellence for cloud and AI innovation.

Malayan Banking Bhd (Maybank) has entered into a strategic partnership with Microsoft, valued at approximately RM1 billion over five years, to accelerate its digital transformation journey. The agreement will see Maybank adopting Microsoft's collaboration suite, cloud, AI, and security capabilities [1].

Under the partnership, Maybank will upgrade its existing capabilities to Microsoft 365, and adopt Microsoft Azure as one of its main cloud platforms for strategic systems, functions, and data workloads. This move aims to provide a state-of-the-art, scalable, resilient, and secure foundation for real-time data analytics, faster deployment of new services, and significant operational efficiencies [1].

The bank will also roll out Microsoft 365 Copilot across all its 44,000 employees. Microsoft 365 Copilot acts as an intelligent assistant that can offload complex tasks from employees, enabling them to innovate further and drive improvements in customer experience, efficiency, and effectiveness of operations [1, 3].

Maybank President and Group CEO, Dato’ Sri Khairussaleh Ramli, emphasized that this partnership is a leap forward in their digital transformation journey beyond their M25+ strategy. He stated, "It’s not just about technology; it’s about thinking ahead on how we can better serve our customers, improving our ways of working, and accelerating innovations" [1, 3].

The partnership also includes the establishment of a Centre of Excellence for both companies to collaborate on developing cloud and AI-powered innovation and nurturing in-house talents in these areas. Microsoft Asean President Mayang Wadhw added that Maybank is transforming how it serves customers while setting a powerful example for the industry across Asean [3].

References:
[1] https://www.businesstoday.com.my/2025/08/05/maybank-picks-microsoft-as-digital-partner-in-rm1-billion-deal/
[2] https://www.bleepingcomputer.com/news/security/attackers-exploit-link-wrapping-services-to-steal-microsoft-365-logins/
[3] https://www.thestar.com.my/business/business-news/2025/08/05/maybank-partners-microsoft-to-drive-digital-transformation