Marchex Wins 2025 AI Agent Product of the Year Award for Engage for Auto Sales & Service

Marchex, a company that uses AI and conversational intelligence, has been named the winner of the 2025 AI Agent Product of the Year Award by TMC for its Marchex Engage for Auto Sales & Service product. This product is designed to help automotive dealerships and service centers turn everyday conversations into revenue-generating actions by combining conversation AI and industry-specific intelligence. Key features include real-time alerts for high-value sales and service opportunities, sentiment tracking, and automated CRM logging. The product is powered by industry-trained AI and helps teams sell and service more automobiles, reduce customer defection, and improve customer experience.

Marchex, a leading provider of AI and conversational intelligence solutions, has been recognized with the prestigious 2025 AI Agent Product of the Year Award by TMC for its Marchex Engage for Auto Sales & Service product. This innovative solution is designed to transform everyday conversations into revenue-generating actions for automotive dealerships and service centers by combining advanced conversation AI and industry-specific intelligence.

Key features of Marchex Engage for Auto Sales & Service include real-time alerts for high-value sales and service opportunities, sentiment tracking, AI-powered call summaries, and automated CRM logging. These functionalities are powered by industry-trained AI, enabling teams to act swiftly when customer intent is highest, thereby increasing sales and service opportunities and reducing customer defection. Additionally, the product offers automatic CRM creation, updates from interactions, targeted outbound communication, deal-recovery and coaching alerts, and seamless CRM integrations with leading automotive CRMs.

Edwin Miller, CEO of Marchex, expressed his enthusiasm about the award, stating, "We are thrilled that Marchex Engage for Auto Sales & Service has been recognized by TMC as 2025 AI Agent Product of the Year. This award underscores the impact our Engage AI platform is having within the highly competitive automotive industry, empowering dealerships and service centers to achieve maximum value from every customer interaction along their automotive journey."

Rich Tehrani, CEO of TMC, commended Marchex for its groundbreaking AI innovation, highlighting its ability to streamline processes and deliver unprecedented productivity levels. The award is a testament to Marchex's commitment to leveraging AI to drive operational excellence and revenue acceleration in the automotive sector.

Marchex Engage for Auto Sales & Service is available for more information at [Marchex Engage for Auto Sales & Service](https://www.marchex.com/solutions/automotive-solutions/).

References:
[1] https://www.stocktitan.net/news/MCHX/marchex-receives-2025-ai-agent-product-of-the-year-fqejwqvnp81i.html