Luckin Coffee Faces New Consumer Complaint Amid Decrease in Overall Grievances

On August 11, Luckin Coffee (Beijing) Co., Ltd. registered a new complaint according to the public information on the national 12315 Consumer Complaint platform. The complaint was lodged by Mr. Wang (last phone digits 1668, user ID ****0155), who reported that on June 3, 2024, he purchased coffee beverages online from another platform. The issue centered around the business operator's refusal to fulfill the agreed terms of the contract, leading Wang to demand a restocking of the product, a refund, and compensation for his losses.

Attempts to mediate the dispute were unsuccessful as of August 11, 2024. The matter is currently being handled by the Beijing Haidian District Market Supervision Administration.

Data shows that Luckin Coffee (Beijing) Co., Ltd. received a total of 19 complaints in the past month, a 48.65% decrease from the previous month. The resolution success rate for these complaints stood at 57.89% for the same period.

Moreover, Luckin Coffee is an ODR (Online Dispute Resolution) Green Channel Enterprise. These enterprises are monitored by local market regulatory authorities and provide online dispute resolution services through the national 12315 platform. Over the past month, the nationwide resolution rate for these green channel complaints was 82.35%, and Luckin Coffee's performance in this regard was notably higher than the national average, standing at 35.37%.