HGS Expands Global Reach: New CX Hub in Cape Town

Hinduja Global Solutions (HGS), a leading provider of digital experience and business process management solutions, has announced the launch of a new customer experience (CX) hub in Cape Town, South Africa. This strategic move allows HGS to tap into South Africa's unique workforce and time zone advantages, further expanding its global reach and enhancing its service offerings.

South Africa's large, well-educated, and English-speaking workforce provides HGS with a deep pool of talent to draw from. With four universities ranked among the top 500 globally, the country offers high-quality talent that can support HGS's expanding client base. The new hub in Cape Town will focus on voice and non-voice customer experience jobs, contributing to HGS's overall service offerings and driving exceptional results for its clients.

The location of the new hub in Cape Town's Woodstock neighborhood facilitates access to talent and supports the growth of HGS's global client base. The area's proximity to airports, hotels, and public transport makes it an ideal location for HGS's operations. Additionally, South Africa's time zone advantage enables seamless service to international clients across different regions, including Australia-New Zealand, the UK-EU, and the Americas.

By March 2025, HGS expects to hire over 400 local people in voice and non-voice customer experience jobs, as well as corporate support functions. This expected employment will contribute to the local economy, creating new job opportunities and fostering growth. Furthermore, it aligns with HGS's global workforce strategy, enabling the company to leverage South Africa's multicultural environment to service diverse consumer bases effectively.

In conclusion, HGS's new CX hub in Cape Town leverages South Africa's unique workforce and time zone advantages to serve global clients more effectively. By focusing on voice and non-voice customer experience jobs, the new hub contributes to HGS's overall service offerings and supports the company's global workforce strategy. The strategic location in Cape Town's Woodstock neighborhood further enhances HGS's ability to access talent and grow its global client base.