Gulf Bank Partners with NCR ATLEOS to Launch Interactive Banking Services Through ATMs and ITMs

Gulf Bank has partnered with NCR ATLEOS to introduce self-service banking via ITMs and ATMs, offering customers a range of digital services such as bill payments and card management. This strategic move is part of Gulf Bank's 2025 strategy to transform its network of over 300 ATMs and ITMs, providing a convenient and interactive banking experience while enhancing marketing capabilities.

Gulf Bank, a leading financial institution in the Gulf region, has recently announced a strategic partnership with NCR ATLEOS to introduce self-service banking via Interactive Teller Machines (ITMs) and Automated Teller Machines (ATMs) [1]. This initiative is part of Gulf Bank's 2025 strategy to digitally transform its network of over 300 ATMs and ITMs, providing customers with a convenient and interactive banking experience.

Under this collaboration, Gulf Bank will offer a range of digital services through its ATMs and ITMs, enabling customers to conduct transactions typically done at branches. These services include bill payments, card management, civil ID data updates, and even the activation of debit cards [1]. Furthermore, customers will be able to transfer funds within Gulf Bank accounts and to other banks locally and internationally, as well as pay outstanding amounts on credit cards [1].

NCR ATLEOS's in-house ATM Driving Payment Switch, CX Banking, and NCR ATLEOS ATM Marketing solutions will play a crucial role in this transformation [1]. These solutions will enable Gulf Bank to self-manage its ATMs, providing customers with digital services throughout the day and simplifying their access to banking services [1]. Moreover, NCR ATLEOS's ATM Marketing solution will allow Gulf Bank to advertise on a larger scale, target marketing, and personalize the self-service machines, enhancing the bank's marketing capabilities [1].

Hussam Zahdeh, Senior Vice President and General Manager of NCR Middle East and Africa, expressed his excitement about the partnership, stating, "We are proud of our partnership with Gulf Bank and are keen to support its aspirations to become the Bank of the Future" [1].

The Acting General Manager of Consumer Banking at Gulf Bank, Bader Al-Ali, also expressed his satisfaction with the partnership, stating that it aims to provide customers with a safe and convenient digital banking experience that meets their needs and requirements [1].

Through this strategic partnership, Gulf Bank is demonstrating its commitment to digitally transforming its operations and providing customers with a convenient, interactive, and safe banking experience.

References:
[1] "Gulf Bank launches self-service banking on ITMs and ATMs through strategic partnership with NCR ATLEOS" Zawya, 2023, https://www.zawya.com/en/press-release/companies-news/gulf-bank-launches-self-service-banking-on-itms-and-atms-through-srategic-partnership-with-ncr-atleos-ppcgszn7