Fortis Inc.: Board Changes Signal Customer-Centric Shift

Fortis Inc., a leading North American regulated electric and gas utility, recently announced changes to its Board of Directors. The resignation of Lisa Crutchfield and the appointment of Gregory Knight signal a strategic shift towards enhanced customer-centricity and operational efficiency.

Lisa Crutchfield, who has served on Fortis' board since 2018, stepped down effective December 31, 2024. Her departure reduces the board's gender diversity, with only one woman remaining on the 12-member board. Crutchfield's experience in human resources and corporate governance will be missed, but her resignation paves the way for new expertise.

Enter Gregory Knight, a seasoned utility executive with extensive customer-focused experience. Knight's appointment, effective January 1, 2025, brings valuable sector-specific expertise to Fortis' board. His background in customer transformation and business services at CenterPoint Energy and National Grid USA Service Company suggests a focus on innovative customer solutions and operational efficiency.

Knight's appointment aligns with Fortis' commitment to leading board practices and driving long-term growth. His insights may influence strategic decision-making, potentially leading to enhanced customer satisfaction, increased retention, and new revenue streams.



Fortis' commitment to customer-centricity is evident in its recent initiatives. The company has invested in smart grid technologies and digital platforms to improve customer experiences and enhance operational efficiency. Knight's appointment further underscores this commitment, signaling a proactive approach to leveraging his skills for the benefit of both customers and shareholders.

The utility sector is evolving, with increasing emphasis on customer engagement, sustainability, and digital innovation. Fortis' board changes reflect this shifting landscape, positioning the company to capitalize on emerging opportunities and adapt to changing customer expectations.



In conclusion, Fortis Inc.'s board changes signal a strategic shift towards enhanced customer-centricity and operational efficiency. Gregory Knight's appointment brings valuable sector-specific expertise, potentially driving innovative customer solutions and improved financial performance. As the utility sector evolves, Fortis' proactive approach to board composition and strategic decision-making positions the company for long-term success. Investors should monitor Fortis' progress in implementing Knight's insights and capitalizing on emerging opportunities in the utility sector.