Flywire: Hotel Payment Automation Boosts Guest Experience, Revenue

• 94% of hotel leaders need to streamline payments • 67% want faster deposit capture after contracting • 77% of sales teams lose revenue due to uncollected deposits • 97% believe digitalization would transform customer payment experience • Digitalizing payment processes boosts customer experience and revenue • Automated payment processes can reduce turnover and capture more revenue

The hospitality industry is undergoing a significant transformation, with digitalization emerging as a key driver for enhanced customer experiences and revenue growth. According to recent surveys, 94% of hotel leaders recognize the need to streamline payments, and 67% aim to accelerate deposit capture after contracting . Furthermore, 77% of sales teams lose revenue due to uncollected deposits, underscoring the urgency for efficient payment processes .

The digitalization of payment processes can significantly boost customer satisfaction and revenue. Automated payment systems not only expedite transactions but also reduce turnover and capture more revenue. This shift is driven by the belief that 97% of hoteliers believe digitalization would transform the customer payment experience .

Duve, a prominent player in the hospitality technology sector, exemplifies this digital revolution. Duve's platform centralizes and streamlines communication with guests, offering personalized pre-arrival emails, in-stay messages, and post-checkout follow-ups. This ensures an enhanced and tailored guest journey, which is crucial for maintaining high levels of customer satisfaction .

One of Duve's standout features is its ability to automate payment processes, including contactless check-in and upselling opportunities. This automation reduces administrative overhead, allowing operational teams to focus on providing exceptional service. The platform's integration with various Property Management Systems (PMS) further optimizes backend operations, ensuring seamless and efficient payment handling .

Moreover, Duve's multilingual support ensures inclusivity and clear communication, catering to a diverse range of guests. The platform's intuitive interface and robust features, like contactless check-in and upselling, significantly enhance guest experiences, contributing to higher customer satisfaction and revenue growth .

The collaboration between Duve and Skeat exemplifies how combining innovative technologies can maximize guest experience. This partnership ensures a truly seamless end-to-end customer journey, optimizing every touchpoint for convenience and personalization .

In conclusion, the digitalization of payment processes is a critical imperative for the hospitality industry. By leveraging platforms like Duve, hotels can streamline payments, enhance customer experiences, and boost revenue. The future of hospitality lies in embracing technology to create a more efficient, personalized, and profitable guest journey.

References:
https://hoteltechreport.com/revenue-management/upselling-software/duve-upselling