eGain named Visionary in Gartner Magic Quadrant for CRM Customer Engagement Center.

eGain, a customer service AI platform, has been named a Visionary in the Gartner Magic Quadrant for CRM Customer Engagement Center. The report evaluates 12 providers based on 15 criteria. eGain's Customer Engagement Suite, supported by conversational and generative AI, is a top solution for digital-first, omnichannel engagement. It features three functional hubs: the AI Knowledge Hub, the Conversation Hub, and the Analytics Hub, all based on a fully configurable experience platform.

In a recent announcement, eGain Corporation, a leading provider of AI-powered customer service solutions, was named a Visionary in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Centers. This recognition is a testament to eGain's commitment to innovation and its ability to deliver exceptional customer experiences.

The Gartner Magic Quadrant evaluates vendors based on their completeness of vision and ability to execute. With 12 vendors satisfying inclusion requirements, eGain stood out for its powerful AI-driven customer engagement suite.

eGain's Customer Engagement Suite is a top solution for digital-first, omnichannel engagement. It features three functional hubs: the AI Knowledge Hub, the Conversation Hub, and the Analytics Hub. These hubs are built on a fully configurable experience platform, enabling businesses to tailor their customer service offerings to meet their unique needs.

The AI Knowledge Hub is a valuable asset for businesses looking to improve customer experience and reduce costs. It delivers trusted, consumable answers, ensuring that customers receive accurate and timely information. The Conversation Hub, on the other hand, leverages conversational and generative AI to enable natural, human-like interactions between customers and AI agents. Finally, the Analytics Hub provides businesses with valuable insights into customer behavior and preferences, enabling them to make data-driven decisions.

According to Ashu Roy, CEO of eGain, "We are pleased to be named a Visionary in the Gartner report. Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days™ and SafeSwitch™."

eGain's recognition as a Visionary in the Gartner Magic Quadrant is a significant achievement for the company. It demonstrates its commitment to delivering exceptional customer experiences and its ability to stay ahead of the curve in a rapidly evolving market.

For more information on eGain and its AI-powered customer service solutions, visit the company's website at www.eGain.com.

[1] https://www.marketscreener.com/quote/stock/EGAIN-CORPORATION-103781/news/EGain-Named-a-Visionary-in-the-2024-Gartner-Magic-Quadrant-for-the-CRM-Customer-Engagement-Cent-48588018/
[2] https://www.globenewswire.com/news-release/2024/12/13/2996690/0/en/eGain-Named-a-Visionary-in-the-2024-Gartner-Magic-Quadrant-for-the-CRM-Customer-Engagement-Center.html