EDEKA Paschmann Uses AI to Reduce Shrinkage, Enhance Self-Checkout Experience

EDEKA Paschmann, a supermarket in Düsseldorf, Germany, has implemented Diebold Nixdorf's Vynamic Smart Vision I Shrink Reduction solution at its self-service checkouts. The AI-enabled technology aims to reduce errors and losses by addressing unintentional and deliberate errors. The system also includes automatic age verification, helping to reduce friction for shoppers and staff.

EDEKA Paschmann, a leading supermarket in Düsseldorf, Germany, has adopted Diebold Nixdorf's (NYSE: DBD) Vynamic Smart Vision I Shrink Reduction solution at its self-service checkouts. The AI-enabled technology is designed to address errors and reduce losses at self-service checkout stations, both unintentional and deliberate. The system employs cameras to analyze customer behavior and activities in real-time, detecting missed scans or incorrect operations. If such errors are detected, the system notifies the customer through a message on the checkout display, allowing the shopper to self-rectify the issue without significant interruption to the checkout process. Employees are only alerted if the system detects further errors, enabling them to assist customers in completing the transaction correctly. The system also includes short, real-time video sequences to help customers understand the error and prevent future occurrences [1].

In addition to the shrink reduction solution, EDEKA Paschmann is deploying Diebold Nixdorf's Vynamic Smart Vision I Age Verification system. This AI-powered solution uses a consumer-facing camera and a sophisticated algorithm to verify the age of customers purchasing age-restricted goods like alcoholic beverages. This automation allows staff members to focus on other tasks such as customer service or ensuring product availability, as they only need to assist shoppers who score below the age threshold or those who do not wish to opt in. Both solutions are fully compliant with GDPR, ensuring no facial recognition or storage of customer images [1].

Falk Paschmann, managing director of EDEKA Paschmann, emphasized the importance of customer satisfaction and the use of state-of-the-art technology to enhance the shopping experience. He stated, "The well-being of our customers is a high priority. We want to make the shopping experience as appealing as possible for them with state-of-the-art store technology. This also applies to the payment process. With Diebold Nixdorf's Smart Vision technology, we are making the self-service area even more attractive, as we give our customers the assurance that all transactions are carried out correctly and, in the case of age-restricted goods, more quickly." [1]

Leyla Feghhi, head of Retail Sales in the DACH region at Diebold Nixdorf, expressed delight at the implementation of Vynamic Smart Vision I Shrink Reduction in Germany. She noted that the technology covers over 20 of the most common causes of shrink and enables employees to better assess situations, preventing customers from being wrongly suspected of theft and reducing the need for staff interventions [1].

EDEKA Paschmann also plans to implement Diebold Nixdorf's Vynamic Smart Vision | Fresh Produce Recognition solution in the future, which will automatically recognize fruit and vegetables. This further demonstrates the supermarket's commitment to leveraging technology to improve operational efficiency and customer satisfaction [1].

References:
[1] https://www.prnewswire.com/news-releases/edeka-paschmann-first-german-retailer-to-use-diebold-nixdorfs-ai-powered-solution-to-combat-shrink-at-self-checkout-302535580.html