DocuSign Partners with Coveo to Enhance Customer Support with AI Solutions

DocuSign has partnered with Coveo to enhance its customer support using AI solutions. Coveo's AI-Relevance Platform will improve self-service success, streamline workflows, and provide scalable, secure, and intelligent support solutions. The integration will consolidate content sources, enhance case deflection, and reduce search time for agents. This forward-thinking investment aims to create a more seamless and efficient customer support experience.

DocuSign, a leading provider of intelligent agreement management, has partnered with Coveo to enhance its customer support using advanced AI solutions. The collaboration aims to improve self-service success, streamline workflows, and provide scalable, secure, and intelligent support solutions. The integration of Coveo's AI-Relevance Platform will consolidate various content sources, enhance case deflection, and reduce search time for agents, ultimately creating a more seamless and efficient customer support experience.

Coveo's AI-Search and Generative Answering capabilities will help DocuSign deliver the most relevant content instantly to customers and agents. With 12 AI models powering real-time relevance, the platform enables organizations to enhance self-service success and improve operational efficiency by reducing the time spent searching for information. This forward-thinking investment aligns with DocuSign's strategy to meet rising customer expectations for self-service and AI-powered support.

"As customer expectations for self-service and AI-powered support continue to rise, DocuSign is taking a forward-thinking approach by investing in AI relevance," said John Grosshans, COO at Coveo. "We look forward to working alongside them to achieve their goals and deliver an exceptional support experience."

Coveo's AI-Relevance Platform is designed to deliver hyper-personalization at every point-of-experience, unifying all data securely with the highest level of contextual and prescriptive accuracy while optimizing business outcomes. The platform is ISO 27001, ISO 27018, and ISO 27017 certified, SOC2 compliant, and HIPAA compatible, ensuring robust security and compliance.

This strategic partnership between DocuSign and Coveo underscores the growing importance of AI in transforming customer support experiences. By leveraging Coveo's advanced AI capabilities, DocuSign aims to provide a more efficient and effective support environment for both customers and agents.

References:
[1] https://www.coveo.com/en/company/news-releases/2025/coveo-ai-selected-by-docusign
[2] https://ca.finance.yahoo.com/news/coveo-ai-selected-docusign-power-120500779.html