Disneyland's DAS Policy Change Sparks Class-Action Lawsuit

Disneyland's recent changes to its Disability Access Service (DAS) policy have sparked a class-action lawsuit, with a San Diego resident, Trisha Malone, leading the charge. Malone, who is physically disabled, was denied access to the DAS program last year, prompting her to file a lawsuit against Walt Disney Parks and Resorts and their contracted medical screening partner, Inspire Health Alliance.

The lawsuit alleges that Disney's new DAS policies systematically discriminate against individuals with physical disabilities, violating the Americans with Disabilities Act (ADA) and the California Unruh Civil Rights Act. The plaintiffs argue that Disney's screening process effectively excludes and tends to screen out individuals with physical disabilities whose conditions also prevent them from tolerating long waits. Additionally, the lawsuit claims that Disneyland employees gathered and evaluated sensitive medical information in public settings, violating privacy rights and federal health information protection laws.



Disney has defended its DAS policy, stating that it is committed to providing a great experience for all guests, including those with disabilities. The company offers a broad range of effective disability accommodations and has worked extensively with experts to ensure that guests' individual needs are properly matched with the appropriate accommodation.

However, the lawsuit seeks statutory damages of no less than $4,000 per violation and asks the judge to force Disneyland to change its DAS policies. The plaintiffs are represented by the Irvine-based McCune Law Group, which has not responded to requests for comment.

The outcome of this lawsuit could have significant implications for Disney and other theme parks and entertainment companies in their approach to accommodating guests with disabilities. If Disney is found to have violated ADA or state laws, it could face substantial financial penalties and be required to change its policies. Other parks may review their own disability accommodation policies to ensure they comply with relevant laws and provide equal access to all guests, regardless of their disability type.

In conclusion, Disneyland's DAS policy change has led to a class-action lawsuit alleging discrimination against guests with physical disabilities. The outcome of this lawsuit could set a legal precedent for other theme parks and entertainment companies, influencing their approach to accommodating guests with disabilities. As the case progresses, it will be essential for Disney and other parks to carefully consider the allegations and work towards a resolution that addresses the concerns of the plaintiffs and complies with applicable laws.