Delta and United Accused of Misleading Window Seat Sales

Delta and United Airlines face lawsuits from passengers who paid extra for window seats but found they were actually next to blank walls. The law firm Greenbaum Olbrantz seeks millions in damages and refunds for over a million customers. The complaints argue that the airlines failed to disclose windowless seats on certain planes and charged a premium for them. Other airlines, such as American and Alaska, label windowless seats at booking.

Delta Airlines Inc. (DAL) and United Airlines Holdings Inc. (UAL) are facing a proposed class action lawsuit filed in a Federal Court in Brooklyn, New York, by passengers over "windowless" window seats. The lawsuit, filed by the law firm Greenbaum Olbrantz, alleges that the airlines charged passengers additional fees for seats that were next to blank walls instead of windows [1].

The plaintiffs claim that they paid the airlines additional fees to be seated next to a window on the aircraft, only to find that the seats lacked windows due to the presence of air conditioning ducts or other electrical units. The lawsuit seeks millions in damages for over a million passengers on both airlines. The complaint argues that the airlines failed to disclose the windowless seats during the booking process, despite charging passengers for them [2].

The lawsuit comes at a time when Delta and United are facing other challenges. United recently grounded all flights across the mainland U.S. over technical glitches, while Delta faces uncertainty due to the Department of Justice's motion to revoke its antitrust immunity with Grupo Aeromexico [1].

The law firm Greenbaum Olbrantz also filed a similar lawsuit against Delta Air Lines in New York, claiming that the airline sold over a million windowless window seats. The suits are seeking compensatory and exemplary damages for the airlines' "serial and intentional wrongdoing" [2].

In contrast, other airlines like American Airlines Group Inc. (AAL) and Alaska Air Group Inc. (ALK) label windowless seats at booking, making it clear to passengers that the seats do not have windows [2].

The lawsuits highlight the importance of transparency in airline seat booking processes. Passengers can use "seat map" tools such as TripAdvisor’s SeatGuru.com to check if their window seat is actually windowless [2].

References:
[1] https://www.benzinga.com/news/legal/25/08/47229478/delta-united-airlines-face-class-action-lawsuit-over-windowless-window-seats
[2] https://www.nbcbayarea.com/news/local/lawsuit-windowless-window-seat-fees/3935504/