Concentrix Unveils iX Hero Agentic AI Features for Enhanced Customer Interactions and Business Results

Concentrix Corporation has released the newest version of iX Hero, its Intelligent Experience product suite, featuring agentic AI capabilities. The two new features, Harmony and Clarity, enhance customer interactions by improving speech patterns and suppressing background noise. Studies have shown a 33.6% increase in Communication Scores and a 22.3% increase in Net Promoter Scores. PODS, a moving and storage company, has already seen a significant increase in sales close rates using iX Hero.

Concentrix Corporation (NASDAQ: CNXC) has unveiled the newest version of its Intelligent Experience (iX) product suite, iX Hero, featuring two advanced agentic AI capabilities: Harmony and Clarity. These features aim to enhance customer interactions by optimizing speech patterns and suppressing background noise, respectively.

The release of these new features has shown promising results. Early implementation studies have demonstrated a 33.6% improvement in Communication Scores and a 22.3% increase in Net Promoter Scores. PODS, a moving and storage company, has already reported significant improvements in sales close rates using iX Hero.

Harmony optimizes speech patterns for clearer pronunciation, while Clarity provides background noise suppression to ensure clear communication. These enhancements are particularly beneficial for customer service agents working in noisy environments or with diverse accents.

iX Hero is now available globally, with optimization for teams in the Philippines, India, and Latin America. The product integrates with contact center platforms and CRMs to streamline advisor workflows and consolidate multiple applications into a single smart view.

Concentrix's focus on AI-driven solutions and customer experience technology continues to position it as a leader in the industry. The company's recent advancements in iX Hero reflect its commitment to innovation and improving customer interactions.

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