Cognigy Takes Top Spot as Leader in Opus Research's 2025 Conversational AI Intelliview for Enterprise AI Agents.

Cognigy has been recognized as the leader in Opus Research's 2025 Conversational AI Intelliview for Self-Service & Enterprise AI Agents. The report highlights Cognigy's strengths in visual AI agent orchestration, tool and function calling, AI Ops and observability, and its commitment to enterprise-grade control. Cognigy's platform empowers enterprises with production-ready, scalable AI solutions that go beyond chatbot basics and deliver meaningful transformation in the contact center.

DALLAS—Cognigy, a global leader in AI-powered customer service solutions, has been recognized as the leader in Opus Research's 2025 Conversational AI Intelliview for Self-Service & Enterprise AI Agents. The report, titled "Decision-Maker’s Guide to Self-Service & Enterprise Intelligent Assistants," highlights Cognigy's strengths in visual AI agent orchestration, tool and function calling, AI Ops and observability, and its commitment to enterprise-grade control [2].

The report underscores Cognigy's ability to deliver production-ready, scalable AI solutions that go beyond chatbot basics. Cognigy's platform empowers enterprises with intelligent agents that can handle real-time customer interactions across voice and digital channels. The AI Agent Manager enables businesses to create, configure, and continuously improve intelligent agents, defining persona, memory scope, and access to tools and knowledge through a flexible, low-code interface [2].

Ian Jacobs, VP & Lead Analyst at Opus Research, noted, "Cognigy exemplifies the next stage of conversational AI maturity. Their agentic approach—combining real-time reasoning, orchestration, and observability—demonstrates how GenAI can move beyond experimentation into meaningful, measurable transformation in the contact center" [2].

This recognition is a validation of Cognigy's strategy and underscores its position as the go-to platform for intelligent self-service. With a portfolio that includes global Fortune 500 customers and partnerships across the CCaaS and AI ecosystem, Cognigy continues to lead the way in delivering enterprise-ready AI solutions that combine usability, speed, and impact [2].

To download a copy of the report, visit [Cognigy's website](https://www.cognigy.com/opus-research-2025-conversational-ai-intelliview). To learn more or download the executive summary of the 2025 Opus Research Conversational AI Intelliview, visit [Opus Research's website](https://www.opusresearch.net).

References:
[1] https://developer.nvidia.com/blog/new-video-build-self-improving-ai-agents-with-the-nvidia-data-flywheel-blueprint/
[2] https://www.businesswire.com/news/home/20250707892178/en/Cognigy-Takes-Top-Spot-as-Leader-in-Opus-Researchs-2025-Conversational-AI-Intelliview-for-Self-Service-Enterprise-AI-Agents