Cisco and Mistral AI: Revolutionizing Customer Experience with AI

Cisco (NASDAQ: CSCO) and Mistral AI have joined forces to transform the customer experience (CX) landscape with artificial intelligence (AI). The strategic partnership aims to deliver innovative AI solutions that enhance customer satisfaction, retention, and growth. The first fruit of this collaboration is the AI Renewals Agent, a custom AI model that operates on-premises to ensure data security, privacy, and compliance.



The AI Renewals Agent streamlines the renewal proposal creation process by analyzing data from over 50 sources and providing real-time sentiment analysis, summarized recommendations, and intelligent automation. This AI-driven approach enables Cisco's teams to focus on strategic initiatives, improving operational efficiency and customer engagement. By reducing the time spent on building renewal proposals by up to 20%, the AI Renewals Agent allows Cisco's teams to allocate more resources to value-added activities, such as customer engagement and strategic planning.

Cisco's Chief Customer Experience Officer, Liz Centoni, emphasizes the significance of this partnership: "Mistral AI is a critical partner for Cisco Customer Experience (CX) as we build towards an Agentic-AI-Led future. The AI Renewals Agent is an important milestone and the first of many innovative solutions that we're going to build together. The impact on our teams is also significant as we continue to look at opportunities to simplify and reduce friction in their jobs."

The on-premises deployment of the AI Renewals Agent ensures data security, privacy, and compliance, while also enabling performance tuning and cost optimization. This approach addresses the challenges of data security, privacy, and compliance in AI-driven customer experiences by keeping sensitive data within the organization's secure network. By operating on-premises, the AI Renewals Agent reduces the risk of data breaches or unauthorized access, ensuring compliance with various data protection regulations, such as GDPR or CCPA.



The AI Renewals Agent's ability to reduce proposal creation time and improve customer engagement directly contributes to Cisco's overall CX strategy and business growth. By enhancing operational efficiency, customer satisfaction, and retention, the AI Renewals Agent supports Cisco's business growth by reducing churn and increasing customer lifetime value. This strategic focus, combined with improved operational efficiency and enhanced customer engagement, contributes to Cisco's market leadership in the networking and security industry.

In conclusion, the partnership between Cisco and Mistral AI is set to revolutionize the customer experience landscape by leveraging AI-driven solutions. The AI Renewals Agent is just the beginning of many innovative solutions that Cisco and Mistral AI plan to develop together. By prioritizing data security, privacy, and compliance, the AI Renewals Agent ensures that Cisco's customers receive the best possible experience while maintaining the highest standards of data protection. As AI continues to transform industries, Cisco and Mistral AI are at the forefront of delivering innovative solutions that drive growth and enhance customer satisfaction.