CenterPoint Energy's Resilience: Winter Storm Enzo Update

As Winter Storm Enzo continues to impact the Greater Houston area, CenterPoint Energy has demonstrated remarkable resilience in maintaining power for its customers. As of 11 a.m. on Tuesday, more than 99.9 percent of CenterPoint's customers continue to receive normal electric service, despite the historic storm's significant precipitation and sub-freezing temperatures. The company's proactive preparation and response strategies have played a crucial role in minimizing outages and restoring power to scattered customer outages.

CenterPoint Energy's success in managing Winter Storm Enzo can be attributed to several key factors:

1. Proactive Preparation and Planning: CenterPoint's cold weather readiness plan, which included inspecting and testing cold-weather critical equipment, has proven invaluable in mitigating potential issues. The company also secured additional mutual aid resources and activated its emergency operations center ahead of the storm, enabling better coordination and response.
2. Real-time Monitoring and Response: CenterPoint's Emergency Preparedness and Response, Meteorology, and Operations teams have remained on alert throughout the storm, utilizing in-house and third-party weather modeling and historical data to plan for potential impacts. This real-time monitoring has allowed the company to quickly respond to scattered outages and address potential issues proactively.
3. Coordination and Communication: CenterPoint has been coordinating with relevant local emergency responders and government officials, providing regular updates on preparation and response activities to coordinate customer support. The company has also been keeping customers informed through direct outreach, social media, and other platforms, sharing safety and preparedness information and resources.
4. Customer Engagement and Awareness: CenterPoint has encouraged customers to enroll in the company's Power Alert Service® to receive outage details, estimated restoration times, and customer-specific restoration updates via phone call, text, or email. The company has also urged customers and the public to stay off roads, ensuring their own safety and helping prevent potential accidents and outages.



CenterPoint's ability to effectively manage and restore power to scattered customer outages during the storm is a testament to the company's commitment to safety, customer support, and community engagement. By proactively preparing for severe weather events and coordinating with local authorities, CenterPoint Energy has been able to minimize the impact of Winter Storm Enzo on its customers and the broader community.

As the storm continues to impact the Greater Houston area, CenterPoint Energy remains vigilant in its efforts to restore power safely and efficiently. The company's dedication to customer support and community engagement has been instrumental in maintaining the trust and confidence of its customers during this challenging time.



In conclusion, CenterPoint Energy's proactive preparation, real-time monitoring, and effective coordination with local authorities have enabled the company to maintain power for the vast majority of its customers during Winter Storm Enzo. As the storm continues to impact the Greater Houston area, CenterPoint Energy remains committed to supporting its customers and communities through this challenging time.