Capacity Raises $92M, Acquires Call Criteria and Verbio Technologies for AI-Powered Support Automation Platform

Capacity, an AI-powered support automation platform for contact centers, has raised $92 million in investments and acquired Call Criteria and Verbio Technologies to expand its capabilities in voice AI, quality assurance automation, and speech analytics. The new investments include a $50 million investment from Chicago Atlantic and a Series D round close at $42.6 million. Capacity will use the funds to continue growth and product innovation. The acquisitions will enable Capacity to deliver a complete, AI-powered support automation platform that helps contact centers operate across channels using shared knowledge.

Capacity, an AI-powered support automation platform for contact centers, has raised $92 million in investments and acquired Call Criteria and Verbio Technologies to expand its capabilities in voice AI, quality assurance automation, and speech analytics. The new investments include a $50 million investment from Chicago Atlantic and a Series D round close at $42.6 million. Capacity will use the funds to continue growth and product innovation. The acquisitions will enable Capacity to deliver a complete, AI-powered support automation platform that helps contact centers operate across channels using shared knowledge.

Capacity, founded in 2017, has announced more than $92 million in investments to fuel its expansion. Additionally, the company has accelerated its leadership in Contact Center technology with the acquisitions of Call Criteria and Verbio Technologies. These strategic acquisitions expand Capacity's capabilities in voice AI, quality assurance (QA) automation, and speech analytics.

The new investments in Capacity include $50 million from Chicago Atlantic, a private markets investment firm, and a Series D round close at $42.6 million. The company previously announced an initial $26 million fundraise in its Series D round, which was oversubscribed. Capacity will use the Series D proceeds to continue growth and product innovation as part of a compound startup strategy.

Capacity has marked significant growth in 2025 and is now profitable with $60 million of annual recurring revenue. Capacity has raised more than $155 million in both equity and debt across multiple funding rounds and other investments. In addition to investment from Chicago Atlantic, the Series D round of funding included investments from TVC Capital and Toloka.vc., among others.

Call Criteria offers QA automation tools that analyze Contact Center interactions using speech analytics and generative AI, helping businesses identify coaching opportunities, improve compliance, and elevate agent performance. Verbio Technologies, headquartered in Barcelona, Spain, helps enterprises transform customer engagement with Intelligent Voice Virtual Agents, designed to deliver natural, personalized conversations.

Capacity is led by David Karandish, who co-founded the company and has served as the CEO since inception. For more information on how Capacity's AI-powered support automation platform helps teams do their best work, visit Capacity.com.

References:
[1] https://www.prnewswire.com/news-releases/capacity-secures-92m-in-investments-to-supercharge-ai-support-platform-for-contact-centers-302523441.html
[2] https://www.linkedin.com/posts/marcus-alexander_proud-to-announce-that-call-criteria-and-activity-7359208014400118786-bQ4a