H&R Block Adopts AI-Driven Digital Customer Service Model, Boosting Efficiency and Customer Satisfaction

H&R Block is adopting a digital-first, AI-enhanced customer service model by implementing Nice CXone Mpower. This will enable the company to enhance customer interactions and streamline service delivery efficiently. The new setup leverages advanced artificial intelligence and automation technologies. Analysts forecast an average target price of $64.00, indicating an upside of 14.72% from the current price of $55.79. The company reported revenue growth of 4%, EBITDA growth of 5%, and EPS growth of 9% for the third quarter.