Bank of America's Erica AI Virtual Assistant Surpasses 3 Billion Client Interactions, Deepening Relationships and Driving Efficiency

Bank of America's AI-powered virtual assistant Erica has surpassed 3 billion client interactions since its launch in 2018. Erica has assisted nearly 50 million users, averaging 58 million interactions per month. The virtual assistant provides personalized insights and proactive alerts to help clients manage their finances. Its integration with other areas of the bank has driven efficiencies and improved client experiences.