Aurora Mobile, GP Batteries Partner on AI-Powered Customer Service Platform.

Aurora Mobile's AI agent platform, GPTBots.ai, has partnered with GP Batteries, a global leader in battery manufacturing, to enhance customer service through AI-powered systems. The collaboration aims to address the challenges faced by GP Batteries, including complex product lines and multilingual markets. This partnership is expected to set a new benchmark for digital transformation in traditional manufacturing.

Aurora Mobile Limited (NASDAQ: JG), a leading provider of customer engagement and marketing technology services in China, has announced a strategic partnership with GP Batteries, a global leader in battery manufacturing. The collaboration aims to enhance GP Batteries' customer service through AI-powered systems, addressing challenges such as complex product lines and multilingual markets [1].

The partnership involves Aurora Mobile's AI agent platform, GPTBots.ai, which integrates enterprise knowledge bases, AI Q&A, natural language processing, and multi-channel access. The platform was implemented through a no-code approach, allowing GP Batteries to quickly deploy sophisticated AI capabilities without specialized technical expertise [1].

Within two months of its launch in the Netherlands, the system handled inquiries from over 1,000 sales channel users, reducing the workload of customer service representatives by more than half. The automated response rate reached over 50%, and operating costs were reduced by more than 50% [1]. Additionally, the system now serves as the first layer of customer support, with human agents handling complex cases, significantly improving overall efficiency.

The partnership extends beyond customer service, with plans to expand AI capabilities across multiple critical areas of GP Batteries' operations, including sales forecasting, supply chain optimization, multilingual employee training, and internal process automation [1]. This holistic approach is expected to drive intelligent services and digital operations in the manufacturing industry.

Aurora Mobile's GPTBots.ai platform has demonstrated its ability to deliver tangible ROI for global enterprises, potentially strengthening its competitive position in the customer engagement and marketing technology services sector [1]. The partnership with GP Batteries sets a new benchmark for digital transformation in traditional manufacturing, showcasing the platform's versatility and scalability.

References:
[1] https://www.stocktitan.net/news/JG/gpt-bots-ai-partners-with-gp-batteries-to-build-a-global-intelligent-evs4s8qvwa5x.html