Atos & Espressive: Revolutionizing Digital Workplace Support with AI

The digital workplace has evolved significantly in recent years, with employees expecting seamless, personalized, and immediate support for their IT needs. Atos, a global leader in digital transformation, has recognized this shift and partnered with Espressive to integrate the latter's Barista Conversational AI solution into its Digital Workplace Experience Engagement platform. This collaboration aims to enhance user support and improve employee productivity by leveraging the power of AI.

Atos' Digital Workplace Experience Engagement platform provides end-to-end employee experience solutions through digital collaboration and productivity tools, as well as intelligent customer care services. By embedding Espressive Barista's conversational AI capabilities and advanced automation, Atos has taken the personalization of services delivered by its platform to the next level. This strategic move reinforces Atos' commitment to building a human-centric digital workplace, transforming the end-user experience, minimizing downtime, and boosting employee performance.

Espressive Barista is a GenAI-powered, intent-less employee co-pilot that streamlines employee support and boosts productivity from day one. By automating what agents do every day, Barista enables help desk agents to focus on more complex and strategic initiatives. Barista leverages the power of generative AI, automations, and enterprise search to solve tier 1 questions like password reset and PTO requests, keeping these repetitive questions from monopolizing help desk agents' time.



The integration of Espressive Barista into Atos' platform has resulted in significant improvements in employee support and productivity. Over 200,000+ Barista licenses have been enabled across various Atos' Digital Workplace customers, resulting in up to 50% of IT support cases being solved at the conversational AI level. This success has led customers to expand Barista beyond IT to include HR and other departments, further enhancing employee productivity.

The partnership between Atos and Espressive has not only enhanced the digital workplace experience for employees but has also contributed to the growth and success of both companies. By combining Atos' innovative Digital Workplace platform with Espressive's conversational AI capabilities, the partnership has elevated employee satisfaction and efficiency, redefining how IT support operates by turning traditional challenges into seamless solutions.

In conclusion, the integration of Espressive Barista into Atos' Digital Workplace Experience Engagement platform has revolutionized user support and improved employee productivity. By leveraging the power of AI, Atos and Espressive have created a more efficient, personalized, and seamless digital workplace experience for employees. As the digital workplace continues to evolve, partnerships like this will be crucial in staying ahead of the curve and meeting the ever-changing needs of the modern workforce.