Aspect and Five9 Expand CX Solutions with Intelligent Workforce Management Partnership

Aspect Software and Five9 have formalized a partnership to expand intelligent workforce-optimized CX solutions. The integration of Aspect Intelligence with Five9 enables real-time agent state and historical interaction data to improve forecasting accuracy and power automated intraday adjustments. This helps organizations align customer demand with intelligent staffing and scheduling, improving forecasting accuracy, maintaining service levels, increasing workforce productivity, and reducing operational costs.