Aqua Pennsylvania Urges Customers to Seek 2025 Water and Wastewater Bill Assistance

Aqua Pennsylvania, an Essential Utilities company, is reminding customers to apply for the 2025 Customer Assistance Program (CAP), which offers monthly discounts on water and wastewater bills to eligible customers. The program, administered through the Dollar Energy Fund (DEF), is designed to provide financial assistance to low-income households struggling to afford their utility bills.



The CAP program is a year-round initiative that aims to help Aqua customers who are facing financial challenges. Eligible customers can receive monthly discounts on their water and wastewater bills, making it easier for them to maintain access to essential services. The program is open to residential water and/or wastewater customers of Aqua, with eligibility determined based on household income.

To apply for the CAP program, customers can use DEF's income calculator to check their eligibility status and reference the income guidelines provided. They can then call 1-888-282-6816, visit www.hardshiptools.org/MyApp for detailed information and application instructions, or visit several community-based organizations who are available to assist customers wishing to enroll in the program. For more information, visit Aqua Pennsylvania's CAP page.

Aqua has multiple programs to support customers who need a helping hand. Visit Aqua to learn more about the various assistance programs available to customers.

The CAP program aligns with the broader trend of utility companies offering financial assistance to low-income customers, as seen in the Pennsylvania American Water's H2O Help to Others Program and the Low-Income Household Water Assistance Program (LIHWAP). These programs play a crucial role in ensuring that low-income customers have access to essential water and wastewater services, providing financial relief, and supporting the broader community.

In conclusion, Aqua Pennsylvania's Customer Assistance Program is an essential resource for low-income customers struggling to afford their water and wastewater bills. By offering monthly discounts and providing access to community-based organizations for assistance, the CAP program helps to ensure that customers have access to essential services while providing financial relief. Customers are encouraged to apply for the program to take advantage of this valuable resource.