American Water's Strategic Moves: State Leadership Changes and New Customer Strategy Role

American Water (NYSE: AWK), the nation's largest regulated water and wastewater utility company, has recently announced significant state leadership changes and the creation of a new customer strategy role. These strategic moves aim to enhance customer service, leverage technology, and strengthen the company's operational efficiency. Let's delve into the details of these changes and their potential impact on American Water's future.



American Water has appointed Lynnae Wilson as the Senior Vice President of Customer Strategy, a newly created role that will focus on the effective strategic coordination of customer service and technology. Wilson brings over 20 years of extensive operations experience in the utility space, most recently serving as the leader of electric operations at CenterPoint Energy. Her deep understanding of utility operations and customer service will be invaluable in driving innovation and enhancing the customer experience at American Water.

In addition to Wilson's appointment, Matt Prine, the current President of Indiana American Water, has been named Chief Customer Officer. Prine's state operational experience will enhance the connection between customer service and operations, enabling American Water to better understand and address the unique needs of its customers across different regions. Deb Degillio has been named Chief Technology and Information Officer, bringing her expertise in customer service processes to the IT department.



To facilitate a smooth transition, these changes will take effect on January 13, 2025. Barry Suits, the current President of Maryland and Virginia American Water, will replace Prine as the President of Indiana American Water. Laura Runkle, the current Vice President of Operations for Iowa American Water, will take over Suits' role in Maryland and Virginia.

Cheryl Norton, the Executive Vice President and Chief Operating Officer of American Water, expressed her excitement about these changes, highlighting the company's commitment to delivering safe, clean, reliable, and affordable water and wastewater services. By promoting experienced employees and bringing on board experts like Lynnae Wilson, American Water is positioning itself to better serve its customers and strengthen the communities it serves.

In conclusion, American Water's strategic moves, including the appointment of Lynnae Wilson as Senior Vice President of Customer Strategy and the promotion of Matt Prine and Deb Degillio to Chief Customer Officer and Chief Technology and Information Officer, respectively, demonstrate the company's dedication to enhancing customer service and leveraging technology. These changes, along with the state leadership transitions, will help American Water continue to provide high-quality water and wastewater services to its customers while fostering stronger relationships with the communities it serves.

Action AlertsPLUS, managed by the article's co-writer, holds no positions in any mentioned securities.