Amdocs and Consumer Cellular Expand Strategic Collaboration with AI-Enabled Capabilities

Amdocs has expanded its collaboration with Consumer Cellular, a US wireless provider, to bring AI-enabled capabilities to its EnablerIQ MVNE offering. The new agreement introduces Amdocs' AI & Data Platform, Customer Experience Insights, and the amAIz Suite to enhance Consumer Cellular's Enabler IQ Mobile Virtual Network Enabler platform. The comprehensive solution integrates advanced generative AI capabilities to streamline MVNO onboarding, automate operations, and deliver personalized customer experiences.

Amdocs (NASDAQ: DOX), a leading provider of software and services for communications and media companies, has announced an expanded multi-year agreement with Consumer Cellular, a U.S. wireless provider. This collaboration aims to bring advanced AI capabilities to Consumer Cellular's EnablerIQ Mobile Virtual Network Enabler (MVNE) platform, enhancing onboarding, operations, and customer experiences [1].

The new agreement introduces Amdocs' AI & Data Platform (AIDP), Customer Experience Insights (CXI), and the amAIz Suite. These tools integrate advanced generative AI to streamline MVNO onboarding, automate operations, and deliver personalized customer experiences. The AI & Data Platform transforms vast telecom data into actionable insights, while CXI provides real-time, predictive analytics across key customer touchpoints [1].

Elizabeth Hunter, Chief Operating Officer at Consumer Cellular, stated, "By expanding our agreement with Amdocs, we are enhancing our MVNE capabilities with AI-driven insights and automation. This will empower our partners to launch and scale wireless services more efficiently, with smarter operations, faster onboarding, and stronger customer experiences" [1].

Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, added, "AI is increasingly crucial for providing personalized interactions, and we are proud to expand our collaboration with Consumer Cellular as they harness AI to power their MVNE business. By integrating our data and AI SaaS platforms, we are enabling Consumer Cellular to achieve greater operating agility, faster partner onboarding, and enhanced customer journeys" [1].

This strategic partnership underscores the growing importance of AI in the telecommunications industry and highlights Amdocs' commitment to driving innovation and operational efficiency for its clients.

References:
[1] https://www.theglobeandmail.com/investing/markets/markets-news/ACCESS%20Newswire/33937680/consumer-cellular-expands-strategic-collaboration-with-amdocs-to-accelerate-ai-driven-mvne-capabilities/