AI Adoption in Indian Financial Services: RBI Framework to Guide Sector

The Economic Survey 2025-26 highlights that AI adoption in India's financial services is still in its infancy, with only 21% of banks and financial institutions implementing or building AI solutions. The Reserve Bank of India's FreeAI framework will guide the sector. Simple chatbot applications dominate adoption, automating customer queries, while more complex issues are handled by humans. Global trends show AI investments projected to reach $97 billion by 2027, with AI expected to drive revenue growth through improved efficiency, accuracy, and personalization.