8x8 Unveils Platform-Wide Upgrades to Enhance Customer Experience, Reduce Handle Times, and Streamline Workforce Management

8x8 launches platform-wide upgrades to simplify customer experience (CX), reduce handle times, and streamline workforce management. The updates focus on faster resolution, smarter operations, and more natural engagement across channels. The 8x8 Platform for CX unifies the contact center, unified communications, and communication APIs on a single, AI-powered foundation that drives both customer and employee experiences.