8x8 Smart Assist: AI-Powered Solution for Contact Centers to Improve CX and Agent Satisfaction

8x8 Smart Assist, an AI-powered solution, helps contact centers resolve issues faster, reduce after-call work, and deliver consistent customer experiences. Embedded in the 8x8 Agent Workspace, it provides real-time guidance, automation, and intelligent workflows, reducing agent effort and enabling faster resolutions, less after-call work, and fewer errors. This results in improved agent performance, elevated CSAT, increased upsell revenue, and lower turnover rates.