8x8's New Chief: Driving CX Transformation and Business Growth

In a strategic move to accelerate its CX transformation and drive business growth, 8x8, Inc. (NASDAQ: EGHT) has appointed Joel Neeb as its new Chief Transformation and Business Operations Officer. Reporting directly to CEO Samuel Wilson, Neeb will be responsible for aligning the company's next phase of CX transformation and strategic initiatives with operational outcomes, driving organizational excellence, and fostering a culture of accountability and innovation.

Neeb brings a wealth of experience to the role, having served as Vice President of Execution and Transformation at VMware, where he led a cultural and operating model transformation for a 40,000-person company and helped launch VMware's AI roadmap and strategy. Prior to VMware, Neeb served as Chief Executive Officer at Afterburner, Inc., where he led a team of elite professionals, including former fighter pilots, Navy SEALS, and Army Rangers, in helping global organizations achieve breakthrough performance.

As a former United States Air Force F-15 mission commander, Neeb was the tactical leader of 300 of the most senior combat pilots in the Air Force and oversaw the execution of a $150 million per year flight program. This diverse background and proven track record in leading high-performance teams through strategic and cultural transformations make Neeb an ideal fit for driving 8x8's CX transformation plan.

"We have a very exciting opportunity right now to accelerate 8x8's transformation plan and demonstrate increased impact for customers and partners," said Samuel Wilson, Chief Executive Officer at 8x8, Inc. "Joel has a remarkable career leading high performance teams through strategic and cultural transformations, creating operational excellence and driving growth. We are excited to add his unique blend of strategic vision and hands-on execution to our leadership team as we enter the next phase of our growth."

Neeb's appointment follows the recent unveiling of the next evolution of the 8x8 brand, a key milestone in the Company’s journey toward a more customer-centric future. More than a refreshed look and feel, the rebrand signals the next chapter in 8x8’s CX transformation driven by a clear purpose: To connect people and organizations through seamless communication, empowering them to unlock the potential of every interaction. Additionally, 8x8 recently announced the 8x8 Platform for CX, which seamlessly unites contact center, unified communications, and communication APIs to help organizations connect customers and teams globally, empowering CX and IT leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact.



In his new role, Neeb will be instrumental in driving operational excellence and innovation at 8x8. By aligning strategic initiatives with operational outcomes, fostering a culture of accountability and innovation, and leveraging AI-powered performance and insights, Neeb will help 8x8 accelerate its CX transformation plan and deliver increased impact for customers and partners.

As Neeb joins the 8x8 team, investors can expect to see a renewed focus on driving business growth and innovation through strategic initiatives and a commitment to delivering operational excellence. With his proven track record in leading high-performance teams through strategic and cultural transformations, Neeb is well-positioned to help 8x8 unlock the full potential of its integrated platform for CX and drive lasting business impact.

In conclusion, 8x8's appointment of Joel Neeb as Chief Transformation and Business Operations Officer signals a significant step forward in the company's CX transformation journey. With his unique blend of strategic vision and hands-on execution, Neeb is poised to drive operational excellence and innovation at 8x8, ultimately empowering the company to unlock the potential of every interaction and deliver lasting business impact.