Should investors worry about TTEC's recent EPS misses?

**Investors should exercise caution but not necessarily worry excessively** about TTEC's recent EPS misses. Here's why:

1. **Consistent Pattern of Misses**: TTEC has been experiencing a pattern of EPS misses, with the most recent being a decline of $0.01. This is a continuation of a trend where the company's EPS has fallen short of expectations.

|code|Ticker|Name|Date|EPS Surprise|Diluted EPS|market_code|
|---|---|---|---|---|---|---|
|TTEC|TTEC.O|TTEC Holdings|2024 Q1|-0.03|-0.05|185|
|TTEC|TTEC.O|TTEC Holdings|2024 Q2|-0.16|-6.29|185|
|TTEC|TTEC.O|TTEC Holdings|2024 Q3|-0.03|-0.44|185|
|TTEC|TTEC.O|TTEC Holdings|2024 Q4|-0.01||185|

2. **Revenue Decline and Operational Challenges**: The misses are not isolated incidents but are part of a broader trend of declining revenues and operational challenges. TTEC's revenue has dropped by 9.4% year-over-year, with digital revenue falling by 3.5% and engage revenue decreasing by 10.8%. The company's income from operations was $15 million, a slight decrease from $17 million in the previous year.
3. **Analyst Ratings and Price Target Adjustments**: Analysts have adjusted their price targets downward, with Canaccord Genuity lowering TTEC's stock target to $3.50, maintaining a Hold rating. This suggests that while the stock may have room for growth, analysts are cautious due to the company's current financial performance.
4. **Future Outlook**: TTEC provides a full-year 2025 outlook, projecting revenue between $2,014 million and $2,064 million, with an expected non-GAAP adjusted EBITDA margin between 10.7% and 11.4%, and an adjusted EPS forecast of $0.95 to $1.20. This guidance indicates a potential recovery or stabilization in earnings, which could mitigate the impact of past misses.
5. **Market Reaction and Investor Considerations**: Investors should consider the broader market reaction and their investment strategy. While EPS misses can be concerning, they need to be evaluated in the context of the company's industry, economic conditions, and TTEC's own growth prospects.

In conclusion, while TTEC's recent EPS misses are a cause for concern, they may be partially offset by the company's future outlook and the support from analysts' Hold ratings. Investors should monitor the situation closely, considering both the risks and potential for recovery based on TTEC's financial performance and market conditions.